FAQs

Of course! Teaching newbies is one of our specialties. We recommend trying our intro Pilates reformer package to help you go even more in depth and get the most out of your group classes.

All group classes, privates and duets have a 12 hour cancellation policy. If you do not cancel within the window, it is considered late and you will lose the class from your class card or account. We ask that when you cannot make it to class, you consider your fellow classmates and cancel your reservation so that someone on the waitlist can take class.

No client will be admitted to class 10 minutes after the start time. Clients who do not arrive within this grace period forfeit their reservation and are charged in full. If you anticipate being late, please call or email wellnessden@cynergypt.com

Yes. Each class pack has its own expiration date: Buy One, Get One Free and Introductory 3 Pack (expires after 1 month), 5 Pack Group Pilates Class (expires after 2 months), 10 Pack Group Pilates Class (expires 5 months) and 20 Pack Group Pilates Class (expires after 8 months).

Prenatal people that are less than 19 weeks along must inform instructors of their pregnancy. Beyond 19 weeks, we ask you kindly to take only pre/postnatal group classes and private sessions. We recommend prenatal clients to book a private physical therapy session with our skilled pelvic health specialists prior to taking class.

Postpartum clients must have medical clearance from their OB-GYN to return to group Pilates and Barre classes.

We encourage all postpartum clients to book a private physical therapy session with our skilled pelvic health specialists before rejoining classes.