Studio Policy
Arrival For Class
You are advised to arrive no more than 10 minutes before your group class, private or duet.
Late Policy For Group Classes
No client will be admitted to class 10 minutes after the start time. Clients who do not arrive within this grace period forfeit their reservation and are charged in full. If you anticipate being late, please call or email wellnessden@cynergypt.com
Injury
If you have an injury or condition that may prevent you from safely participating, it is your responsibility to inform the studio and the instructor so that we can either recommend the appropriate sessions or make the necessary modifications to keep you safe. All instructors reserve the right to restrict clients to a particular class type for safety reasons.
Age For Participation In Group Classes & Private Sessions
Minors under the age of 14 years are not permitted to take any group Pilates or Barre classes. Ages 14 and up are permitted to attend class if accompanied by an adult or if they have a signed waiver from an adult.
Cancellation Policy For Group Classes & Privates
All group classes, privates and duets have a 12 hour cancellation policy. If you do not cancel within the window, it is considered late and you will lose the class from your class pack or account. We ask that when you cannot make it to class, you consider your fellow classmates and cancel your reservation so that someone on the waitlist can take your spot.
Waitlist For Group Classes & Private Sessions
If you are on the waitlist for a class, our system will automatically add you to the class if a spot becomes available up to 1 hour before the scheduled class time. You will receive an email notifying you that you’ve been added to the class. Standard cancellation policies will apply once you’ve been added.
Pregnancy
Prenatal people that are less than 19 weeks along must inform instructors of their pregnancy. Beyond 19 weeks, we ask you kindly to take only pre/postnatal group classes and private sessions. We recommend prenatal women to book a private physical therapy session prior to taking class.
Postpartum clients must have medical clearance from their OB-GYN to return to group Pilates and Barre classes.
We encourage all postpartum clients to book a private physical therapy session with our skilled pelvic health specialists before rejoining classes.